Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Ombudsman releases latest PPI complaints data

The Financial Ombudsman Service has released its latest set of six-monthly complaints data relating to individual financial businesses – including banks, insurance companies and investment firms.

Over the period, the ombudsman service received 135,170 new complaints – up 27% on the previous six months. Around 91% of the cases came from 169 financial businesses (out of the 100,000 businesses currently covered by the ombudsman).

Complaints about payment protection insurance (PPI) claims made up 63% of the total complaints received by the ombudsman during the first half of 2012 – with 85,562 new PPI complaints (compared to 49,419 in the last half of 2011). Five banking groups accounted for 71% of all the new PPI cases received between 1st January and 30th June 2012, says the ombudsman service.

In total the number of new complaints about each of the individual businesses ranged from 31 to 23,703. Five banking groups had more than 8,000 complaints each referred to the ombudsman service, together accounting for 80,235 cases – almost 60% of all new complaints in this six-month period.

“The volume of PPI complaints doubled in the first half of 2012 – and has continued to increase since then with up to 1,500 new cases now arriving each day,” said Natalie Ceeney, chief executive and chief ombudsman, commenting on the new statistics.

Share the Post:

Related Posts